At Identity Threads Printing & Embroidery, all of our products are made to order and fully customized to your specifications. Because of this, we do not offer returns at this time.

To ensure complete satisfaction with your order, we encourage you to carefully review all garment details before purchasing, including colors, fit style, and sizing dimensions.

If you have any questions about our products or need assistance with sizing, please reach out to our team before placing your order—we’re happy to help!

However, if there is a mistake on our end, please contact us through our "Contact Us" page, and we will work with you to make it right. Whether that means sending out a corrected order or providing a gift card for future purchases, we want you to be 100% satisfied with our work. Your happiness is our priority!